SLA Monitoring

What is SLA Monitoring?

A Service Level Agreement (SLA) is a commitment between a service provider and a client that defines the expected level of service — most commonly expressed as an uptime percentage (e.g., 99.9% availability per month).

Monitorion's SLA monitoring lets you group monitors under a named tenant (a customer, client, or internal team) and automatically track whether you are meeting the uptime target you promised. Instead of manually calculating uptime from raw logs, Monitorion does the math continuously and surfaces compliance status in real time.

Setting Up a Tenant

A tenant is simply a label you assign to one or more monitors. Any monitor can be tagged with a tenant name and an SLA target. Follow these steps:

1. 1

   Open the monitor edit form

   Navigate to Monitors, click the monitor you want to assign to a tenant, then click Edit.

2. 2

   Find the Tenant / SLA Tracking section

   Scroll to the Tenant / SLA Tracking section near the bottom of the edit form. This section is collapsed by default — click to expand it.

3. 3

   Enter the Tenant Name

   Type the client or team name exactly as you want it to appear on the SLA dashboard (e.g., Acme Corp). Names are case-sensitive. Monitors sharing the same tenant name are automatically grouped.

4. 4

   Set the SLA Target %

   Enter the uptime percentage you have committed to this tenant (e.g., 99.9). The target applies to the combined uptime of all monitors in the tenant group.

5. 5

   Save the monitor

   Click Save Changes. The tenant will appear on the SLA dashboard within a few seconds.

Multiple Monitors Per Tenant

Most real-world clients depend on more than one service. You can assign as many monitors as you need to the same tenant — all of them are grouped together and contribute to a single combined SLA calculation.

For example, Acme Corp might have five monitors:

• Website — https://acme.com
• API — https://api.acme.com/health
• Checkout — https://acme.com/checkout
• Database port — db.acme.com:5432
• SSL certificate — acme.com

Each monitor runs on its own schedule, but the SLA page aggregates their combined availability into one figure. An outage on any one of them reduces the tenant's overall uptime percentage.

The SLA Dashboard (/sla)

Navigate to SLA in the main sidebar to open the SLA dashboard. It shows one row per tenant with the following columns:

Worked Example

Acme Corp has five monitors assigned to the Acme Corp tenant with a 99.9% SLA target. Over the past 30 days, one monitor experienced a 4-hour outage. The SLA dashboard shows:

Tenant       Uptime %   p99 Response   Incidents   Target    Compliance
─────────────────────────────────────────────────────────────────────────
Acme Corp    99.87%     312 ms         1           99.9%     ✗ Breached

99.87% falls short of the 99.9% target by 0.03 percentage points, which corresponds to approximately 13 minutes of allowed downtime per month being exceeded. The report helps you communicate this to your client and track remediation.

SLA Reports (Business+)

Business and Agency plan customers can export a formatted SLA report for any tenant and time period. Reports are suitable for direct client delivery.

Export formats

How to export

1. 1. Open the SLA dashboard at /sla.
2. 2. Click the tenant row you want to export.
3. 3. Select the time period (current month, last month, custom range).
4. 4. Click Export and choose PDF or CSV.
5. 5. The file downloads immediately — no email required.

Allowable Downtime Reference

Common SLA targets and the maximum downtime they permit per calendar month (30 days):